Configure Organization details
ESM Directory
The ESM Directory is an index of organization level configurations applicable to all service desk instances in the organization. From the ESM Directory, OrgAdmins can create new service desk instances for each department, assign owners who can add users and offer services to them.
Use Case: Organizations can set up the ESM Directory to employ organization-wide settings.Access ESM Directory
You can access the ESM Directory from the ESM Portal page.
You can also access the ESM portal from the left pane in a service desk instance using the 
icon.
Configure Organization details
Record the essential details of your organization, such as address, contact details, time zone, and logo, in the organization directory.
Go to to ESM Directory > Organization Details and provide the details explained below:
Field | Description |
Organization Name | Enter your organization name. |
Organization ID | The organization ID is auto-generated. |
Business Location | Specify the location of your organization headquarters and configure the relevant time zone. |
Primary Contact | Enter the primary email address of your organization. |
Contact Information | Specify the other contact details such as phone number, fax number, and website address. Upload your company logo. |
Other Settings | Select the following check boxes as needed: Allow changing user's primary email: Allow SDAdmins to modify the primary email address of users via CSV import, provisioning tools, or Azure user sync. Notify users when a new email address is added to their account: Allow users to receive an email notification when admins add secondary emails to the user's account. |
Click Save.
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