Configure Active Directory
You can import users from active directory to a centralized ESM directory and keep them periodically synced. Imported users are displayed under ESM Directory > Active Directory Settings.
Use Case: An organization which manages its user data in Active Directory might find it hard to replicate the data manually in ServiceDesk Plus MSP Cloud. Rather, the administrator can configure AD details in the application to import user details quickly. Login requests can also be authenticated via AD.Import users from Active Directory:
- Ensure that you have verified your at least one domain in the application.
- Download a provisioning app to import users from AD/LDAP.
To learn in-depth on how to download the provisioning app and import users from Active Directory, click here.
Active Directory Authentication
Importing users via Active Directory also helps you set up SAML Authentication. Using SAML, users can be authenticated to log into ServiceDesk Plus MSP Cloud without supplying credentials.
ServiceDesk Plus MSP offers support for SAML 2.0, which facilitates integration with federated identity management solutions for user authentication. To set up SAML, install the Active Directory Federation Service (ADFS) and setup SAML authentication between ServiceDesk Plus MSP and ADFS.