When a customer is created, a default operational hour is created and associated to all sites and groups of the customer. You can also configure additional operational hours and associate it to specific sites and groups of the customer as preferred. 

Only one operational hour can be associated with a site. If a new operational hour is created for an already associated site, the existing operational hour will be replaced with the new one.

Configure Operational Hours  

1. To set the organization's operational hours,
   
2. Go to Setup > Instance Configurations > Operational Hours.
   
3. Select the respective customer from the filter in the application header.
   
4. Click New.
   
5. Provide the operational hour details
   
1. Provide a name for the operational hour.
   
2. Describe the usage and details of the operational hour.
   
3. Select the sites and groups where the operational hour is applicable. The sites and groups under the specific customer will be available for selection.
   
1. If no operational hour is associated with a site or group, the default operational hour will be associated.
   
6. Select the working time of your organization
   
1. Select Round the Clock if your organization has a 24-hour working system.
   
2. Select Standard Hours if your organization has routine working hours. You can set the start and end time using the drop-down menus.
   
3. Click Add Break Hours to schedule intervals in the working time.
   
1. You can schedule break hours only for standard working time.
   
7. Select the working days of your organization
   
1. Use the checkbox to select the days when your organization's services will be available. Unselected days will be considered as non-working days.
   
2. You can also set a custom working time for specific days by selecting Custom Hours using the drop-down beside the weekday. Input your custom start and end times accordingly.
   
3. You can schedule break hours for the days where custom hours are configured.
   
8. Configure exceptions for certain weekdays
   
1. Select the weekdays when the exception should be applied.
   
2. Set the custom hours and break hours to be applied for the exempted weekdays.
   
9. Click Save.
   

You cannot specify custom working hours for all working days.

Operational hours for a site depend on the time zone configured for that site. You can set operational hours to end the next day. Overflowing working hours are indicated with icon.

When a customer is added, a default operational hour will be created.

List View Operations 

1. Use the Filter By drop-down to narrow down the operational hours based on specific sites or groups, or choose to view operational hours of all sites. Only sites and groups of the associated customer will be listed.
   

1. Click to edit, delete, or associate a site/group to an operation hour.
   
2. To bulk delete, select the operational hours and click Delete on the toolbar.

You cannot delete or associate sites/groups to the default operational hour.

1. Click New to add special operational hours or use the icon to associate existing special operational hours
   
2. Remove associated special operational hours by selecting them and clicking Disassociate
   
3. Click to edit or delete an associated special operational hour.
   

Configure Special Operation Hours   

1. Go to Setup > Instance Configurations > Operational Hours.
   
2. Select the respective customer from the filter in the application header.
   
3. Click Special Operational Hours on the header.
   
4. Click New.
   
5. Provide the special operational hour details.
   
1. Provide a name for the special operational hour.
   
2. Describe the purpose of the special operational hour.
   
3. Select the operational hours to be associated.
   
4. You cannot associate multiple special operational hours configured with overlapping time periods to one operational hour.
   
6. Schedule the special operational hour.
   
1. Select the start and end time for the special operational hour.
   
2. Choose if you want to repeat the special operational hour every year.
   
7. Select the working time of the special operational hour
   
1. Select Round the Clock if the organization has a 24-hour working system during the special operational hour.
   
2. Select Standard Hours if the organization has routine working hours during the special operational hour. You can set the start and end time using the drop-down menus.
   
3. Click Add Break Hours to schedule intervals in the working time.
   
1. You can schedule break hours only for standard working time.
   
8. Select the working days in the special operational hour
   
1. The configured working time will be populated as the working hours for the selected working days.
   
2. Use the checkbox to select the days when your organization's services will be available. Unselected days will be considered as non-working days.
   
3. You can also set a custom working time for specific days by selecting Custom Hours using the drop-down beside the weekday. Input your custom start and end times accordingly.
   
4. You can schedule break hours for the days where custom hours are configured.
   
9. Configure exceptions for certain days
   
1. Select the weekdays when the exception should be applied.
   
2. Set the custom hours and break hours to be applied for the exempted weekdays.
   
10. Click Save.

You can set special operational hours to end the next day. Overflowing working hours are indicated with icon.

 

List View Operations   

1. Click to edit or delete a special operation hour.
   
2. To bulk delete, select the special operational hours and click Delete on the toolbar.
   
3. Click a special operational hour name to expand and view the work hours and associated operational hours.