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Copy Changes
Copy changes to reduce the need to create templates. You can create a new change request by making the necessary modifications to the copied change. Role Required: SDAdmin, SDChangeManager, Users with Add permission to Changes To copy a change, Go to ...
Create & Manage Projects
ServiceDesk Plus MSP Cloud allows you to create and associate incidents and changes to projects to achieve specific goals or objectives of the organizations. Create a Project Go to Projects and choose the customer from the filter in the header. Click ...
Tasks in Projects
A task is an activity that is part of a project. In other words, the project has multiple phases with the task being a small incident/part of every phase. Tasks can be associated with milestones or directly linked to the project. In general, tasks ...
Project Roles
Project roles are unique roles assigned to the project members for efficient project management. Different roles have different levels of access or permission to the project. Role Required: SDAdmin Default Project Roles Roles Responsibilities Project ...
Implementation
After the required approvals are received, the change request moves to the Implementation stage, where the change is implemented through tasks in projects caused by the change. In this stage, the change manager will lay out the higher-level ...