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Copy Changes
Copy changes to reduce the need to create templates. You can create a new change request by making the necessary modifications to the copied change. Role Required: SDAdmin, SDChangeManager, Users with Add permission to Changes To copy a change, Go to ...
Create & Manage Projects
ServiceDesk Plus MSP Cloud allows you to create and associate incidents and changes to projects to achieve specific goals or objectives of the organizations. Create a Project Go to Projects and choose the customer from the filter in the header. Click ...
Print/Copy/Mark Known Problems
Print Problem Create physical documentation of problem details. Go to the Problems module and select the respective customer from the filter in the header. Open the problem to be printed. In the problem details page, click Print on the toolbar. You ...
Tasks in Projects
A task is an activity that is part of a project. In other words, the project has multiple phases with the task being a small incident/part of every phase. Tasks can be associated with milestones or directly linked to the project. In general, tasks ...
Dashboards
Canned Dashboards Canned dashboards are built into ServiceDesk Plus MSP Cloud. Each dashboard provides a real-time bird's eye view of the data. You can track the key performance indicators (KPIs) and metrics of the respective module at a glance. To ...