Change Role

Change roles define access permissions for users in the Change module. ServiceDesk Plus Cloud MSP contains default change roles that are built into the application. You can also create custom change roles.

Role Required: SDAdmin

Default Change Roles

Predefined Roles	Default Users Assigned for the Roles	Default Permissions
Change Owner	Only technicians	Edit all change stages and approve the Implementation stage
Change Requester	All users	Edit the Submission stage
Line Manager	Only technicians	Approve the Submission stage
CAB(Change Advisory Board)	Users configured in approval under CAB Evaluation stage of Change	Edit the CAB Evaluation stage
Change Approver	Only technicians	Edit and approve all change stages
Implementer	Only technicians	Edit the Implementation stage
Reviewer	Only technicians	Edit and approve the Review stage
Change Manager	Only technician(s) with SDChangeManager role	View, edit, and approve all eight stages. Permissions are uneditable in this role.
UAT Owner	All users	Edit and approve UAT stage.

Change Manager and Change Approver are the only roles with permission to approve CAB Evaluation. This particular permission is disabled for other default roles and it will be disabled for custom roles you create.

Create Change Role

Go to Setup > Customization > Change Management > Change Role.
Click New Change Role.
Enter a name for the change roles. This is a mandatory field.
Describe the change roles details and usage.
Choose who can be assigned to the change role - all users or only technicians.
Define access permissions by selecting the access level check boxes for various change stages. You can enable all access permissions for all stages.

Access Permissions	Description
View	Enables the user only to view the change requests. They cannot perform any operation.
Edit	Enables the user to perform edit change requests. The user cannot perform add/delete operation.

By default, View permission is enabled for all change roles

Click Save.

Edit/Delete Change Role

To edit/delete change role, click

beside a change role name.