Change List View The change list view is a tabular view that displays change requests under various columns. By default, change requests are displayed in the list view. Use the customer filter on the application header to filter the changes based on ...
Role Required: SDAdmin, SDChangeManager, Technician with Add permission to Changes, Requester with Create Changes permissions Go to Changes and select the customer from the filter in the header. Click New Change. Field Explanation Select Template The ...
Change templates automatically populate the required data for frequently recurring changes and ensure that all information necessary for the change manager to deploy the change is fully captured when the change request is submitted. Role Required: ...
Change types are used to classify change requests typically based on importance or priority. Role Required: SDAdmin Create Change Type Go to Setup > Customization > Change Management > Change Type. Click New Change Type. Enter a name for the change ...
Change roles define access permissions for users in the Change module. ServiceDesk Plus Cloud MSP contains default change roles that are built into the application. You can also create custom change roles. Role Required: SDAdmin Default Change Roles ...