JS Software Development Kit
JS Software Development Kit
Overview JS APIs are JS functions to include various ServiceDesk Plus MSP Cloud functionalities into the custom widget you create. Add this JavaScript file to all the HTML/widget pages to access the JavaScript APIs from the application: ...
Manage Custom Widgets
SDP.openWidget(options) Opens a new widget as a pop-up within the custom widget. Parameters: Name Type Description options* Object Object which contains API details. Property Type Description id* Long Indicates the ID of the widget to be opened. ...
Add/Edit/Delete Service Desk Data
SDP.get(options) Fetch the widget data such as URLs, or any input data in the custom widget from the server. You can also perform a cross portal call from the custom widget using this function. Note that only SDP V3 APIs can be invoked using this ...
Fetch Custom Widget/User Details
SDP.getCurrentInstance(); Fetches the details of the instance where the custom widget is loaded. Returns: Object – Returns instance details object. Syntax: var instanceDetails = SDP.getCurrentInstance(); Sample Response: { appdisplayname: "IT Desk" ...
Manage Variables/Connection in Custom Widget
SDP.getVariables() Fetches all the variables associated with the custom widget. Returns: Promise - Resolved with Success or Rejected with Failure. Syntax: SDP.getVariables().then(function(response) { console.log(response); }).catch(function(response) ...
APIs exclusive to Add/Edit Request Form
SDP.showWidget() Displays the widgets that are hidden by default in the request form right panel. You can call this API as per as your requirements. Returns: Promise - Resolved with Success or Rejected with Failure. Syntax: ...
Event Listeners
Event Listeners are functions that are called when a specific event occurs. They are initialized when the widget is loaded. The following event listeners are invoked to all widget in ServiceDesk Plus MSP Cloud when the DRE connection is authorized or ...
Popular Articles
Introduction
Solutions are a centralized repository to store and share articles with your users. Technicians and end-users can utilize solution articles to resolve repeated incidents. Solutions can be categorized across topics and contain a built-in approval ...
API Documentation
API Documentation The ServiceDesk Plus MSP Cloud API allows you to perform all the operations that you do with our web client. ServiceDesk Plus MSP Cloud API is built using REST principles which ensures predictable URLs that make writing applications ...
Customers - Overview
The Customers module lets you manage clients of the managed service provider (MSP). The MSP can maintain detailed records of all customers and their information, including associated solutions, advisory details, announcements, and more in the ...
Onboard Customers
You can add customers individually or import multiple customers at once in ServiceDesk Plus MSP Cloud. Role Required: SDAdmin The MSP may be handling IT services for numerous clients. Adding these clients to the application as customers helps in ...
View Customer Details
To view the customer's details, Go to the Customers module. In the customer list view, click the name of a customer to open the details page. The following tabs are available on the customer details page: Details: Provides comprehensive details on ...