Urgency

Urgency defines the necessary speed at which an incident must be solved.

Role Required: SDAdmin

1. Go to Setup > Customization > Helpdesk > Urgency.
   
2. Click New Urgency.
   
3. Enter a name for the urgency. This is a mandatory field.
   
4. Describe the urgency details and usage.
   
5. Click Save.
   

To edit/delete urgency, click beside an urgency name.

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