Urgency

Urgency

Urgency defines the necessary speed at which an incident must be solved.

Role Required: SDAdmin

  1. Go to Setup > Customization > Helpdesk > Urgency.
  2. Click New Urgency.
  3. Enter a name for the urgency. This is a mandatory field.
  4. Describe the urgency details and usage.
  5. Click Save.

To edit/delete urgency, click beside an urgency name.