Mode

Modes refer to the paths in which incident/service requests are submitted and tracked in the application.

Role Required: SDAdmin

1. Go to Setup > Customization > Helpdesk > Mode.
   
2. Click New Mode.
   
3. Enter a name for the mode. This is a mandatory field.
   
4. Describe the mode details and usage.
   
5. Click Save.
   

To edit/delete mode, click beside a mode name.

 You cannot delete default modes. 

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