Mode
Modes refer to the paths in which incident/service requests are submitted and tracked in the application.
Role Required: SDAdmin
- Go to Setup > Customization > Helpdesk > Mode.
- Click New Mode.
- Enter a name for the mode. This is a mandatory field.
- Describe the mode details and usage.
- Click Save.
To edit/delete mode, click 
beside a mode name.
beside a mode name.
You cannot delete default modes.