Impact

Impact measures the business criticality of an incident based on the number of people or systems affected.

Role Required: SDAdmin

1. Go to Setup > Customization > Helpdesk > Impact.
   
2. Click New Impact.
   
3. Enter a name for the impact. This is a mandatory field.
   
4. Describe the impact details and usage.
   
5. Click Save.
   

To edit/delete impact, click beside an impact name.

• Related Articles

• Priority Matrix

  Priority matrix helps determine the priority of a request automatically based on impact and urgency. The priority matrix requires a one-time configuration by the administrator. Role Required: SDAdmin Go to Setup > Customization > Helpdesk > Priority ...

• Change Prediction Features

  To access the change prediction features, Go to Setup > Zia > Artificial Intelligence > Predictive Features. Select Changes from the drop-down. Enable the required feature. Risk Prediction Zia suggests the top two risks of change requests based on ...

• Overview

  A problem is an unknown underlying cause of one or more incidents. Problem management aims to minimize the adverse impact of incidents and issues caused by errors within the business and prevent recurrence of related incidents. To achieve this, ...

• Planning

  Planning involves mapping out a detailed and structured plan to execute the proposed release. The plan must include the following details: Impact details Record the impact the release might have on specific business services and users. Decide if the ...

• Create a Release Request

  Initiate a release by raising a release request with all relevant details, such as the reason for initiating, impact, risks involved, services affected, priority, and more. You can raise a release request with or without associating any change ...