Closure

Closure

The life cycle of any release process, be it a completed or a canceled one, ends with the closure stage.
In this stage, the release coordinator associates a closure code for the release. The closure code provides details on whether the release is closed due to cancellation, rejection, completion, or other reasons.
Info
Only users with permission to approve the release closure can close the release.  
To add and view the closure code and its details,
  1. Go to Releases.
  2. Choose all or a specific customer from the drop-down in the header.
  3. Go to the details page of the required release.
  4. Click Closure on the left pane.

The following tabs are displayed on the canvas:
  1. Details: 
    1. Associate a closure code for the release. SDAdmin can create custom closure codes under Setup > Customization > Release Management > Closure Code.
    2. Describe the closure process in detail.
    3. Attach the necessary files.
  2. Tasks: Add, edit, organize, delete, pick up, trigger, and close release tasks, assign owners to the unassigned tasks, and configure task dependencies. Learn more.
  3. Notes: Provide closure-related additional information. You can also add deployment notes via conversations.
  4. Approvals: Define approvers for various approval levels required to close the release. Learn more.
  5. Status Comments: View all closure status comments provided in the release form.
    • Related Articles

    • Closure Codes

      Closure Code indicates the reason behind closing an release request. Technicians can specify the closure code when closing release requests to help other technicians involved in a release request understand why the release request is closed. Role ...
    • Closure Code

      Closure Code indicates the reason behind closing an problem request. Technicians can specify the closure code when closing requests to help other technicians involved in a problem request understand why the problem is closed. Role Required: SDAdmin ...
    • Closure Code

      Closure Code indicates the reason behind closing an change request. Technicians can specify the closure code when closing change requests to help other users involved in a change request understand why the change request is closed. Role Required: ...
    • Closure Code

      Closure Code indicates the reason behind closing an incident or service request. Technicians can specify the closure code when closing requests to help other technicians involved in a request understand why the request is closed. Role Required: ...
    • Closure Rules

      Closure rules automate the collection of vital details and execute relevant actions before a record can be closed in the service desk. Supported Modules: Requests, Problems, Changes, Releases, Purchase Orders, Tasks Role Required: SDAdmin Benefits: ...