Priority

Priority

Priority defines the importance that is to be given to the request.

Role Required: SDAdmin

  1. Go to Setup > Customization > Helpdesk > Priority.
  2. Click New Priority.
  3. Enter a name for the priority. This is a mandatory field.
  4. Describe the priority details and usage.
  5. Choose a color to indicate the priority in the request list view and priority matrix.
  6. Click Save.

To edit/delete priority, click beside a priority name.