Priority

Priority defines the importance that is to be given to the request.

Role Required: SDAdmin

1. Go to Setup > Customization > Helpdesk > Priority.
   
2. Click New Priority.
   
3. Enter a name for the priority. This is a mandatory field.
   
4. Describe the priority details and usage.
   
5. Choose a color to indicate the priority in the request list view and priority matrix.
   
6. Click Save.
   

To edit/delete priority, click beside a priority name.

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