Related Articles
Closure Code
Closure Code indicates the reason behind closing an problem request. Technicians can specify the closure code when closing requests to help other technicians involved in a problem request understand why the problem is closed. Role Required: SDAdmin ...
Closure Code
Closure Code indicates the reason behind closing an change request. Technicians can specify the closure code when closing change requests to help other users involved in a change request understand why the change request is closed. Role Required: ...
Closure Code
Closure Code indicates the reason behind closing an incident or service request. Technicians can specify the closure code when closing requests to help other technicians involved in a request understand why the request is closed. Role Required: ...
Configuring Closure Code
Closure code indicates the reason for closing a problem. Technicians can specify the closure code while closing problems to help other technicians involved understand the reason behind the closure. Adding a Closure Code Go to Setup > Customization > ...
Service
Add services provided or availed by the organization. You can categorize services having similar functionalities or purposes under the service type. After creating a service, you can associate vendors who provide or avail the service. Role Required: ...