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Closure Code
Closure Code indicates the reason behind closing an problem request. Technicians can specify the closure code when closing requests to help other technicians involved in a problem request understand why the problem is closed. Role Required: SDAdmin ...
Closure Code
Closure Code indicates the reason behind closing an incident or service request. Technicians can specify the closure code when closing requests to help other technicians involved in a request understand why the request is closed. Role Required: ...
Closure Code
Closure Code indicates the reason behind closing an change request. Technicians can specify the closure code when closing change requests to help other users involved in a change request understand why the change request is closed. Role Required: ...
Configuring Closure Code
Closure code indicates the reason for closing a problem. Technicians can specify the closure code while closing problems to help other technicians involved understand the reason behind the closure. Adding a Closure Code Go to Setup > Customization > ...
Service
Add services provided or availed by the organization. You can categorize services having similar functionalities or purposes under the service type. After creating a service, you can associate vendors who provide or avail the service. Role Required: ...