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Closure Code
Closure Code indicates the reason behind closing an incident or service request. Technicians can specify the closure code when closing requests to help other technicians involved in a request understand why the request is closed. Role Required: ...
Closure Code
Closure Code indicates the reason behind closing an change request. Technicians can specify the closure code when closing change requests to help other users involved in a change request understand why the change request is closed. Role Required: ...
Closure Code
Closure Code indicates the reason behind closing an problem request. Technicians can specify the closure code when closing requests to help other technicians involved in a problem request understand why the problem is closed. Role Required: SDAdmin ...
Service
Add services provided or availed by the organization. You can categorize services having similar functionalities or purposes under the service type. After creating a service, you can associate vendors who provide or avail the service. Role Required: ...
Products
Products refer to the hardware or software items purchased and added to the organization inventory. You can also configure depreciation for certain products. Role Required: AssetConfig Add New Products Go to Setup > Customization > Asset Management > ...