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Contract Types
Categorize contracts into various types, such as lease, maintenance, support, warranty, and the like. Besides the default contract types, you can configure new ones. Role Required: SDAdmin Create Contract Types Go to Setup > Customization > Contract ...
Contract Templates
You can now configure a template for frequently created contracts and save time & effort of your technicians by helping them avoid redundant field entries. Using the template, technicians can also easily add a new contract with pre-populated fields. ...
Configuration Item Types
Configuration Item Types (CI Types) categorizes Cis with similar properties. Any organization-specific entity can be considered as a CI Type, such as Business Services, Workstations, Servers, Documents, or the People working for your organization. ...
Introduction to ServiceDesk Plus MSP Cloud
Welcome to the Knowledge Base for ServiceDesk Plus MSP Cloud. ServiceDesk Plus MSP Cloud is a comprehensive, web-based help desk management suite built specifically for managed service providers (MSPs). It combines various ITSM processes such as ...
Configure Additional Fields
Additional fields help you capture any extra information on requests, users, technicians, problems, changes, projects, releases, software licenses, license agreements, purchase orders, customers, and contracts in the corresponding form. You can ...