Configure Regions

Organizations may have multiple branches to manage specific activities, which could be situated in different regions. It is essential to centralize the data from all these branches in one location. In ServiceDesk Plus MSP Cloud, you can set up the various geographic locations where the managed service provider has its branches.

Regions can be configured individually for each customer. 

 

Add a New Region

1. Go to Setup > Instance Configurations > Regions.
   
2. Select the respective customer from the filter in the header.
   
3. Click New Region and fill out the following fields.
   
4. Specify a unique name for the region.
   
5. Provide a brief about the company operations that occur in the region.
   
6. You can add organization roles (e.g., Regional Manager, Regional Incharge) and associate the respective users in this region.
   

Regional level roles (Regional Manager and Regional Incharge) are only available for the MSP  Customer.

1. Use (+) or (-) to add or remove roles.
   
2. Finally, click Save.
   

To Edit or Delete regions, click the settings icon against the regions in the list and choose the respective action.

When you delete a region, sites corresponding to the region along with attributes such as groups, SLAs, business rules, holidays and more will be deleted as well.  

 

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