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Contract Types
Categorize contracts into various types, such as lease, maintenance, support, warranty, and the like. Besides the default contract types, you can configure new ones. Role Required: SDAdmin Create Contract Types Go to Setup > Customization > Contract ...
Configuration Item Types
Configuration Item Types (CI Types) categorizes Cis with similar properties. Any organization-specific entity can be considered as a CI Type, such as Business Services, Workstations, Servers, Documents, or the People working for your organization. ...
Configure Additional Fields
Additional fields help you capture any extra information on requests, users, technicians, problems, changes, projects, releases, software licenses, license agreements, purchase orders, customers, and contracts in the corresponding form. You can ...
Project Types
Project types classify projects based on the goals they are trying to meet and are common for all customers. Role Required: SDAdmin Create Project Type Go to Setup > Customization > Project Management > Project Type. Click New Project Type. Enter a ...
Relationship types
Relationship types define the nature of relationship between CIs or CI types. It shows how the CIs are interconnected and interdependent with other CIs. Each relationship type is direct when viewed from one side and inverse from the other side. Role ...