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Contract Details
Go to Contracts and click on a contract to navigate to the contract details page. The following fields displayed on the contract details page are customer specific: Contract Owner, Assets, Software Licenses, Sites, Configuration Items, People, Parent ...
Add Notes in Requests
Technicians can add notes in requests to capture additional details or technical information about a specific request. Role Required: SDAdmin, Technicians with Add Request permission, Requesters of the request To add a note to a request, Go to the ...
Add New Contract
Role Required: SDAdmin, Users with Add Contract permissions Go to the Contracts tab. On the header, select the customer for whom you want to create a contract. Click New Contract. Alternatively, you can create a contract by using Quick Actions on the ...
Contract Relationships
You can map relationships between contracts from the same vendor as parent and child contracts. Contracts that are dependent on other contracts are called Child Contracts. The contract on which child contracts depend on is called the Parent Contract. ...
Invoke Contract
You can invoke a contract to cover the costs incurred by an asset/software. When an asset undergoes repair and the costs are covered by an active contract, we can invoke the contract to register the cost saved. This will help IT technicians calculate ...