ServiceDesk Plus MSP Cloud | Problem Management

Problem Management
Problem Configurations
Problem ID Prefix: Set the prefix for the Problem ID (up to 5 characters). The default prefix is PB. Problem ID Starts With: Define the starting number for Problem IDs. By default, Problem ID starts from 1. Enable the option to disable inline editing ...
Closure Code
Closure Code indicates the reason behind closing an problem request. Technicians can specify the closure code when closing requests to help other technicians involved in a problem request understand why the problem is closed. Role Required: SDAdmin ...

ServiceDesk Plus MSP Cloud | Problem Management | Knowledge Base