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Problem Workflow Editor
The Workflow Editor enables you to build a directional pathway for the problem to follow through its life cycle. The workflow editor is provided with an expandable, scrollable canvas for creating workflow diagrams and a collapsible stencil panel. You ...
Admin Configurations
Users 1. I have purchased a 10-technician license. What is the maximum number of technicians that can be added? In ServiceDesk Plus MSP Cloud, you can add unlimited number of technicians. However, the number of simultaneous logins is controlled by ...
Custom Configurations
Custom Configurations, like web tabs, store additional information that cannot be grouped under the pre-defined modules. Unlike web tabs, custom configurations are accessible only via Setup. Why create Custom Configurations instead of Web Tabs? The ...
Problem History
Problem history records all actions performed on the problem request. The various operations are grouped and listed by date. Role Required: SDAdmin, Users with View Problem permission. Go to the Problems module and select the respective customer from ...
Problem Template
Configure problem templates to create forms with pre-populated data allowing users to log problem requests quickly. Role Required: SDAdmin Configuring a Problem Template To configure problem templates, Go to Setup > Templates & Forms > Problem ...