Release roles

Release roles

The release roles allow you to define access permissions to various stages in releases. You can either customize the default release roles or define new roles as required and associate these roles with users when creating a release.

Association of release roles with users can be restricted to the specific types of users when defining the particular release role.

Role Required: SDAdmin

Default Release Roles 

Roles
Responsibilities
Stage Permissions
Release Requester
Initiates the release of an IT service deliverable by defining priority, risk, time limits, etc. and by associating the related change.
Submission - Edit
Release Engineer
Provides a detailed plan for the release, including rollout and backout plans and downtimes. Handles the release deployment into the production environment and trains stakeholders to use the deployed service.
All stages - Edit
Development - Approve
Testing - Approve
Deployment - Approve
Release Manager
Manages the release process and throughout its life cycle and ensures that the deliverable meets its objectives without compromising on the quality standards.
Full control over the release process
Development Head
Manages the development of prerequisites for the release and documents the development process.
 
Planning - Edit
Development - Edit, Approve
QA Manager
Accountable for the functionality testing of the deliverable and ensuring that the deliverable is defect-free and meets the specified requirements.
Testing - Edit, Approve
UAT - Edit
UAT Owner
Organizes and manages the testing of the deliverable with real-time use cases by stakeholders.
UAT - Edit, Approve
Release Reviewer
Evaluates the entire release process after deployment and declares whether the release is a successful one in all aspects.
Review - Edit, Approve
 

Create Release Role 

  1. Go to Setup > Customization > Release Management > Release Role.
  2. Click New Release Role.
  3. Enter a name for the release roles. This is a mandatory field.
  4. The field key will be auto-populated and can be modified. You cannot edit the field key after the role is created.
  5. Describe the release roles details and usage.
  6. Choose who can be assigned to the release role - all users or only technicians. This cannot be edited later.
  7. Define access permissions by selecting the access level check boxes for various release stages. You can enable all access permissions for all stages.
Access Permissions
Description
View
Enables the user only to view the release requests. They cannot perform any operation.
Edit
Enables the user to edit release requests. The user cannot perform add/delete operation.
Approve
Allows the user to approve release requests. The user cannot perform add/edit operation.
Info
By default, View permission is enabled for all release roles.
  1. Click Save.

Edit/Delete Release Role 

To edit/delete release role, click beside a release role name.

Info
You cannot delete default release roles. 

    • Related Articles

    • Release Templates

      The SDAdmin can define templates for frequently created release requests by adding the required fields, auto-populating the fields, and associating users with roles. Using these templates, technicians can create release requests quickly and by ...

    • Release Workflow Editor

      The Workflow Editor enables you to build a directional pathway for the release request to follow through its life cycle. The workflow editor is provided with an expandable, scrollable canvas for creating workflow diagrams and a collapsible stencil ...

    • Roles

      Roles define permissions that requesters and technicians require to access ServiceDesk Plus MSP Cloud and the modules within the application. Role Required: SDAdmin Technician Roles ServiceDesk Plus MSP Cloud comes with predefined roles that can be ...

    • Release

      When the user representatives in the UAT stage have provided their consent, the change will move forward to the Release stage to ensure the change is accessible to all users. In the release stage, the change details page will display the following ...

    • Project Roles

      Project roles are unique roles assigned to the project members for efficient project management. Different roles have different levels of access or permission to the project. Role Required: SDAdmin Default Project Roles Roles Responsibilities Project ...