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Change Role
Change roles define access permissions for users in the Change module. ServiceDesk Plus Cloud MSP contains default change roles that are built into the application. You can also create custom change roles. Role Required: SDAdmin Default Change Roles ...
Change FAQs
1. When I submit a change request approval, and then manually edit the status of the change to "Approved" the change still appears on my "unapproved changes" widget on the home page. Am I missing something here? Changes that are approved in the CAB ...
Configuring a Change Request
Role Required: SDAdmin, SDChangeManager, Technician with Add permission to Changes, Requester with Create Changes permissions Go to Changes and select the customer from the filter in the header. Click New Change. Field Explanation Select Template The ...
Change the Status of Requests
The status of a request shows its current condition (i.e., in progress, completed, etc.) and allows you to monitor its progress toward resolution. Role Required: SDAdmin, Technicians with Edit access to Requests The default request statuses are as ...
Change Type
Change types are used to classify change requests typically based on importance or priority. Role Required: SDAdmin Create Change Type Go to Setup > Customization > Change Management > Change Type. Click New Change Type. Enter a name for the change ...