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Make Announcements from Requests
ServiceDesk Plus MSP Cloud allows you to create announcements from requests. These announcements alert users about frequently occurring incidents and provide solutions by sharing the description and resolution of requests. You can share announcements ...
Announcements
Create New Announcement Announcements alert users about help desk related information such as service updates, server issues, license renewal, or UI launch. In ServiceDesk Plus MSP Cloud, you can use announcements to publish information company-wide, ...
Create Announcements for Customers
You can create announcements or associate existing announcements for customers to notify them about important information. Role Required: SDAdmin, SDSiteAdmin, or AnnouncementConfig role with View Customers permission. Consider a scenario where the ...
Roles
Roles define permissions that requesters and technicians require to access ServiceDesk Plus MSP Cloud and the modules within the application. Role Required: SDAdmin Technician Roles ServiceDesk Plus MSP Cloud comes with predefined roles that can be ...
View Change Details
To view the details of a change, go to Changes and click any change to open the details page. The left pane of the change details page lists the various change stages with the current stage highlighted in dark orange (#ff8700). As the change moves ...