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Configure Additional Fields
Additional fields help you capture any extra information on requests, users, technicians, problems, changes, projects, releases, software licenses, license agreements, purchase orders, customers, and contracts in the corresponding form. You can ...
Configure Departments
There can be various departments in an organization that can be situated in different sites, and each of these departments has a group of employees. In ServiceDesk Plus MSP Cloud, you can add, edit, or delete the various departments of your ...
Configure Sites
Organizations may operate multiple branches worldwide. These branches can be situated in either the same area or different regions. The various branches within a particular region are referred to as Sites in ServiceDesk Plus MSP Cloud. You set up ...
Configure Organization details
ESM Directory The ESM Directory is an index of organization level configurations applicable to all service desk instances in the organization. From the ESM Directory, OrgAdmins can create new service desk instances for each department, assign owners ...
Configure Organization Roles
Service requests for new assets or software have to be approved by various stakeholders within a company. To build in such approval processes, ServiceDesk Plus MSP Cloud allows SDAdmin(s) to create and assign organization roles to users. You can ...