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Configure Additional Fields
Additional fields help you capture any extra information on requests, tasks, users, technicians, problems, changes, projects, releases, solutions, assets, workstations, software licenses, license agreements, vendors, purchase orders, customers, and ...
Configure Common Outgoing Email for Multiple Customers
Configure Common Outgoing Email for Multiple Customers This feature is not available by default. To enable it, contact support or pre-sales team. Configure a common outgoing email address for multiple customers. This common email address is ...
Configure Departments
There can be various departments in an organization that can be situated in different sites, and each of these departments has a group of employees. In ServiceDesk Plus MSP Cloud, you can add, edit, or delete the various departments of your ...
Configure Sites
Organizations may operate multiple branches worldwide. These branches can be situated in either the same area or different regions. The various branches within a particular region are referred to as Sites in ServiceDesk Plus MSP Cloud. You set up ...
Configure Organization details
ESM Directory The ESM Directory is an index of organization level configurations applicable to all service desk instances in the organization. From the ESM Directory, OrgAdmins can create new service desk instances for each department, assign owners ...