Asset Audit
Generate Audit Reports
Generate Audit Reports Generate custom reports of customer-specific audits under Reports > New Custom Report. You can generate reports of single audits or combine multiple audits into a single report. Use the filters to customize your report as ...
Asset Audit Actions & Limitations
Asset Audit Actions & Limitations Audit Actions Edit: Click Edit on the asset audit details page details page to modify audit details, such as the audit name, description, and planned start and end dates. Cancel: Click Cancel on the audit details ...
User Self Audit
User Self-Audit In a user self-audit, users of the assets included in the audit process can log the asset ownership through the user portal. This self-audit process does not require physical verification by a technician. Prepare for Audit To start ...
Technician-Conducted Asset Audit
Technician-Conducted Audit In a technician audit, assigned technicians (SDAssetAuditor) physically verify users' assets and record asset details by using the mobile application. Prepare for the Audit Before starting an audit, the SDAdmin or ...
Introduction to Asset Audit
Introduction to Asset Audit Asset audit is the process of verifying the existence, location, and condition of an organization's assets. It is a crucial aspect of asset management that helps ensure accurate and up-to-date asset records. With ...
Popular Articles
Introduction
Solutions are a centralized repository to store and share articles with your users. Technicians and end-users can utilize solution articles to resolve repeated incidents. Solutions can be categorized across topics and contain a built-in approval ...
API Documentation
API Documentation The ServiceDesk Plus MSP Cloud API allows you to perform all the operations that you do with our web client. ServiceDesk Plus MSP Cloud API is built using REST principles which ensures predictable URLs that make writing applications ...
Customers - Overview
The Customers module lets you manage clients of the managed service provider (MSP). The MSP can maintain detailed records of all customers and their information, including associated solutions, advisory details, announcements, and more in the ...
Onboard Customers
You can add customers individually or import multiple customers at once in ServiceDesk Plus MSP Cloud. Role Required: SDAdmin The MSP may be handling IT services for numerous clients. Adding these clients to the application as customers helps in ...
View Customer Details
To view the customer's details, Go to the Customers module. In the customer list view, click the name of a customer to open the details page. The following tabs are available on the customer details page: Details: Provides comprehensive details on ...