Users & Permissions
Privacy Settings
General Data Protection Regulation (GDPR) protects all types of personally identifiable information (PII) and electronic Protected Health Information (ePHI), including users' names, social security numbers, insurance details, and racial or ethnic ...
Technician Groups
Classify technicians into groups so that incoming requests are categorized and distributed to technicians based on their expertise. By configuring group emails, you can manage multiple groups with specific email addresses. For example, ...
User Groups
Classify users in your help desk instance into various groups based on certain criteria. You can allow/restrict users to access certain items in the instance via user groups. To configure user groups, go to Setup > Users and Permissions > User ...
Fine-Grained Access
Set up fine-grained access to allow/restrict technician access to certain assets/consumables based on criteria or product types. For instance, you might want only certain technicians to be able to work with routers, switches, and printers. You can ...
Roles
Roles define permissions that requesters and technicians require to access ServiceDesk Plus MSP Cloud and the modules within the application. Role Required: SDAdmin Technician Roles ServiceDesk Plus MSP Cloud comes with predefined roles that can be ...
Users
In ServiceDesk Plus MSP Cloud, users are categorized into two groups: Requesters: These are the employees within the organization who use the help desk to raise requests. Technicians: These users have specialized permissions to perform activities in ...
Popular Articles
Introduction
Solutions are a centralized repository to store and share articles with your users. Technicians and end-users can utilize solution articles to resolve repeated incidents. Solutions can be categorized across topics and contain a built-in approval ...
Life Cycles
A life cycle is a built-in guidance system that establishes a directional flow for managing requests, problems, or assets in a help desk. Life cycles minimize human errors and provide privileged (role-based) at every transition. Supported Modules: ...
API Documentation
API Documentation The ServiceDesk Plus MSP Cloud API allows you to perform all the operations that you do with our web client. ServiceDesk Plus MSP Cloud API is built using REST principles which ensures predictable URLs that make writing applications ...
Customers - Overview
The Customers module lets you manage clients of the managed service provider (MSP). The MSP can maintain detailed records of all customers and their information, including associated solutions, advisory details, announcements, and more in the ...
Onboard Customers
You can add customers individually or import multiple customers at once in ServiceDesk Plus MSP Cloud. Role Required: SDAdmin The MSP may be handling IT services for numerous clients. Adding these clients to the application as customers helps in ...