Users & Permissions
Privacy Settings
General Data Protection Regulation (GDPR) protects all types of personally identifiable information (PII) and electronic Protected Health Information (ePHI), including users' names, social security numbers, insurance details, and racial or ethnic ...
Technician Groups
Classify technicians into groups so that incoming requests are categorized and distributed to technicians based on their expertise. By configuring group emails, you can manage multiple groups with specific email addresses. For example, ...
User Groups
Classify users in your help desk instance into various groups based on certain criteria. You can allow/restrict users to access certain items in the instance via user groups. To configure user groups, go to Setup > Users and Permissions > User ...
Fine-Grained Access
Set up fine-grained access to allow/restrict technician access to certain assets/consumables based on criteria or product types. For instance, you might want only certain technicians to be able to work with routers, switches, and printers. You can ...
Roles
Roles define permissions that requesters and technicians require to access ServiceDesk Plus MSP Cloud and the modules within the application. Role Required: SDAdmin Technician Roles ServiceDesk Plus MSP Cloud comes with predefined roles that can be ...
Users
In ServiceDesk Plus MSP Cloud, users are categorized into two groups: Requesters: These are the employees within the organization who use the help desk to raise requests. Technicians: These users have specialized permissions to perform activities in ...