Mail Settings
Email Command
Email Command allows the technician to delimit fields in the email, according to which the email can be parsed and corresponding fields can be set. Role Required: SDAdmin To configure Email Command, Go to Setup > Mail Settings > Email Command. Select ...
Mail Filter
Mail Filter prevents unwanted emails from being converted into requests in ServiceDesk Plus MSP Cloud. Using mail filter, you can block unnecessary or spam emails. You can configure rules to identify and filter out spam emails. Emails that match the ...
Mail Box
Mail box contains all emails sent and received by the application. You can use this mail box irrespective of the type of email service configured (native service or third-party) in the mail server settings. To access the mail box, go to Setup > Mail ...
Mail Addresses
In Mail Addresses, you can add, verify, and manage email addresses to use as the sender's email address or store group email addresses. Role Required: SDAdmin Adding and Verifying Email Addresses To add and verify custom emails, Go to Setup > Mail ...
Mail Server Settings
ServiceDesk Plus MSP Cloud allows you to set up email configurations for receiving emails directed to the IT support team and sending notifications/responses to technicians, requesters, and vendors. You configure mail server settings for incoming and ...
Popular Articles
Introduction
Solutions are a centralized repository to store and share articles with your users. Technicians and end-users can utilize solution articles to resolve repeated incidents. Solutions can be categorized across topics and contain a built-in approval ...
API Documentation
API Documentation The ServiceDesk Plus MSP Cloud API allows you to perform all the operations that you do with our web client. ServiceDesk Plus MSP Cloud API is built using REST principles which ensures predictable URLs that make writing applications ...
Customers - Overview
The Customers module lets you manage clients of the managed service provider (MSP). The MSP can maintain detailed records of all customers and their information, including associated solutions, advisory details, announcements, and more in the ...
Onboard Customers
You can add customers individually or import multiple customers at once in ServiceDesk Plus MSP Cloud. Role Required: SDAdmin The MSP may be handling IT services for numerous clients. Adding these clients to the application as customers helps in ...
View Customer Details
To view the customer's details, Go to the Customers module. In the customer list view, click the name of a customer to open the details page. The following tabs are available on the customer details page: Details: Provides comprehensive details on ...