Mail Filter

Mail Filter

Mail Filter prevents unwanted emails from being converted into requests in ServiceDesk Plus MSP Cloud. Using mail filter, you can block unnecessary or spam emails.
 
You can configure rules to identify and filter out spam emails. Emails that match the configured criteria will be blocked from reaching the application.
 
Role Required: SDAdmin
 
To configure mail filter,
  1. Go to Setup > Mail Settings > Mail Filter.
  2. Enable Match the below rules.
  3. Define a rule by selecting Criteria and Condition from the drop-down.
    1. Available criteria: Sender, To, Cc, Subject, and Description.
    2. Available conditions: is, is not, begins with, ends with, contains, and does not contain.
  4. Enter the phrase or entity in the given text field. Multiple entities should be comma-separated. Click (+) or (-) to add or remove criteria. You can include several sub-criteria for a criteria by dragging one criteria over another. Criteria with sub-criteria will be displayed with a drop-down icon.
  5. Use AND and OR operators to define multiple conditions.
  6. Finally, click Save.

 

Use Case 

Consider a scenario where you want to block all emails that do not belong to the zylker.com domain and out-of-office emails.
  1. Select Criteria as Sender and Condition as Does not contain.
  2. Enter zylker.com in the text field.
  3. Click + and select the OR operator.
  4. Select Criteria as Subject and Condition as Contains.
  5. Enter out-of-office, leaving early in the text field.

 




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