Custom Widgets
Overview
Custom Widgets bring external services inside ServiceDesk Plus MSP Cloud and extend the capabilities of your application. Widgets are embeddable UI components that you can create on your own, using JS Software Development Kit. Custom widgets allow ...
Develop Custom Widget Package
Command Line Interface (CLI) is used to create and package custom widgets. ZET command is the CLI used to package custom widgets for ServiceDesk Plus MSP Cloud. Pre-requisites: In order to create your own custom widgets for ServiceDesk Plus MSP ...
Custom Widget Specifications
The package directory of your custom widget includes a plugin-manifest.json file. This file contains the configuration details of your custom widget. While some keys included in this file are optional, others are mandatory. Use the following pointers ...
Validate and Pack Widget
Execute the following command to validate your custom widget: $ zet validate Your custom widget needs to follow the widget specifications. Running the 'zet validate' command will identify violations of the specifications if any. An illustration on ...
Add Custom Widget
Add Custom Widget to ServiceDesk Plus MSP Cloud Role Required: SDAdmin Go to Setup > Developer Space > Custom Widgets and click New Custom Widget. Follow the steps mentioned below to configure your own custom widget. Provide a name and description to ...
Custom Widgets List View
Role Required: SDAdmin You can manage the custom widgets by enabling/disabling widgets, editing widget details, or by managing their display locations from the list view. Enable/Disable Custom Widgets - You can disable custom widgets temporarily to ...
Popular Articles
Introduction
Solutions are a centralized repository to store and share articles with your users. Technicians and end-users can utilize solution articles to resolve repeated incidents. Solutions can be categorized across topics and contain a built-in approval ...
API Documentation
API Documentation The ServiceDesk Plus MSP Cloud API allows you to perform all the operations that you do with our web client. ServiceDesk Plus MSP Cloud API is built using REST principles which ensures predictable URLs that make writing applications ...
Customers - Overview
The Customers module lets you manage clients of the managed service provider (MSP). The MSP can maintain detailed records of all customers and their information, including associated solutions, advisory details, announcements, and more in the ...
Onboard Customers
You can add customers individually or import multiple customers at once in ServiceDesk Plus MSP Cloud. Role Required: SDAdmin The MSP may be handling IT services for numerous clients. Adding these clients to the application as customers helps in ...
View Customer Details
To view the customer's details, Go to the Customers module. In the customer list view, click the name of a customer to open the details page. The following tabs are available on the customer details page: Details: Provides comprehensive details on ...