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Software Category
Group software under a specific category. By default, ServiceDesk Plus Cloud MSP provides nine software categories. Default categories cannot be edited or deleted. Role Required: AssetConfig Create Software Categories Go to Setup > Customization > ...
Service Request Editor
The Editor feature allows a configured user to edit a service request before the request resumes its workflow. Configuring the Editor Role Required: SDAdmin; Technicians with access to templates Go to Setup > Templates and Forms > Service Category. ...
Raise an Incident/Service Request
A request is anything that is raised by an employee in the organization to the support or IT team, and in this case, the Manage Service Provider (MSP). A request is typically raised in order to solve an issue, require assistance, or request ...
Add/Edit/Delete Service Desk Data
SDP.get(options) Fetch the widget data such as URLs, or any input data in the custom widget from the server. You can also perform a cross portal call from the custom widget using this function. Note that only SDP V3 APIs can be invoked using this ...
Category
ServiceDesk Plus Cloud MSP offers a three-level classification for requests. The classification aids in decision-making and automation. The three levels of classification are: category, subcategory, and item. Category is the topmost level in ...