Mark a Request as Billable or Non-Billable
Technicians can choose to mark a request as billable or non-billable. By default, all requests are marked as billable.
To mark a request as non-billable,
- Go to Requests and choose the respective customer from the drop-down in the header.
- Open the request that you want to make as non-billable.
- Click Actions > Mark as Non-billable.
- Click Yes on the pop-up displayed to confirm your choice.
The request will be marked as non-billable, even if the technicians have logged their work and charges for their time in the Work Log tab.
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