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Advanced Portal Settings
Design your technician portal and streamline a host of service desk activities. In Advanced Portal Settings, you can enable technicians to create and track requests easily, automate processes in incident management, configure request approval, work ...
Mail Server Settings
ServiceDesk Plus MSP Cloud allows you to set up email configurations for receiving emails directed to the IT support team and sending notifications/responses to technicians, requesters, and vendors. You configure mail server settings for incoming and ...
SMS Settings
SMS Settings Notify request events to technicians via SMS. You can configure SMS settings through one of the following methods: Mobile Service SMS Gateway SMS notifications are configured under Notification Rules or Custom Actions Notifications. Role ...
Approval Settings
Approval settings allow you to define approval configurations for requests, changes, and releases and automate the approval process. Role Required: SDAdmin Configure Approval Settings Go to Setup > General Settings > Approval Settings. Use the module ...
Privacy Settings
General Data Protection Regulation (GDPR) protects all types of personally identifiable information (PII) and electronic Protected Health Information (ePHI), including users' names, social security numbers, insurance details, and racial or ethnic ...