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Close Changes
Role Required: SDAdmin, SDChangeManager, Users with Approve permission to the current stage and the Close stage. You can close changes from the list/template view or the change details page. To close changes in bulk, select the preferred changes from ...
Close Requests
Requesters and technicians can close requests that have been addressed and resolved. Role Required: Technicians with Close Request permission; Requesters Closing a Request as a Requester A requester can close a resolved request by opening it and ...
Introduction to Changes
ServiceDesk Plus MSP Cloud allows you to handle changes in goals, processes, or implemented technologies within an organization. With ServiceDesk Plus MSP Cloud, you can use standardized methods and procedures to minimize the impact of change-related ...
Tasks
You can add tasks to any of the eight stages with details on the owner/groups associated, estimated effort, trigger specific tasks, and configure dependency of tasks. You can add tasks from the Tasks tab within a change stage or the Tasks tab on the ...
Email Command
Email Command allows the technician to delimit fields in the email, according to which the email can be parsed and corresponding fields can be set. Role Required: SDAdmin To configure Email Command, Go to Setup > Mail Settings > Email Command. Select ...