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Close Changes
Role Required: SDAdmin, SDChangeManager, Users with Approve permission to the current stage and the Close stage. You can close changes from the list/template view or the change details page. To close changes in bulk, select the preferred changes from ...
Close Requests
Requesters and technicians can close requests that have been addressed and resolved. Role Required: Technicians with Close Request permission; Requesters Closing a Request as a Requester A requester can close a resolved request by opening it and ...
Closure
The life cycle of any release process, be it a completed or a canceled one, ends with the closure stage. In this stage, the release coordinator associates a closure code for the release. The closure code provides details on whether the release is ...
Pick Up Changes
Role Required: SDAdmin, SDChangeManager, Technicians with Edit permission to the respective change stage Technicians associated to the respective customers can pick up unassigned changes from the list/template view. This reduces the waiting time to ...
Closure Rules Use Cases
Closure Rules Pointers Closure rules automate the collection of vital details and execute relevant actions before a record can be closed in the service desk. Closure rules are not customer-specific. Supported Modules: Requests, Problems, Changes, ...