Schedules

Schedules

Schedules enable you to access any data from ServiceDesk Plus Cloud MSP and schedule periodic customized actions.

Schedules are automated using a type of custom function called scheduled functions. Custom functions are programs that allow users to manipulate data within AssetExplorer Cloud and other external applications.

You can associate one or more schedules with each scheduled function.

Use Case: Synchronize ServiceDesk Plus Cloud MSP data with other third-party applications and send mailer campaigns to requesters at regular intervals.

Role Required: SDAdmin, HelpdeskConfig

Configure Schedules 

  1. Go to Setup > Automation > Schedules.
  2. Select the customer from the filter in the header.
  3. Click New Schedule.
  4. Provide a name and description for the schedule.

  1. Under Custom Function, choose whether to use an existing custom function (scheduled function) or to create a new one.
    1. Create a new Custom Function: Select the custom function from the pop-up displayed. You can also edit the custom function before selecting.
    2. Select from existing Functions: Click Create Custom Function. Provide a name and description. Add the script to the editor and click Save and Choose. 
  2. Click Configure Schedule and fill out the details as explained below:
    1. Execution Start Date: Provide the date and time to start the execution.
    2. Frequency: Select a frequency to run the custom function.
      1. Enable Advanced to configure the interval for repetitive schedules. Advanced settings will be available if you have set the frequency to Daily, Weekly, Monthly, or Yearly.
  3. Ends: Terminate the schedule on a specific date or after a certain number of executions. You can also allow the schedule to execute indefinitely.
  4. Click Schedule.

  1. Click Save.  

List View Operations

After schedules are created, they are listed on the list view page where you can perform the following actions:   
  1. Preview schedule: Click a schedule to expand and preview the details.
  2. Edit schedule: Click > Edit beside the required schedule.
  3. Enable/Disable schedule: Click   > Enable/Disable against the schedule. You can also use the toggle option under the Status column.
  4. Delete schedule: Click > Delete beside the required schedule.
  5. Search schedule: Click to search through schedules using criteria. Add the criteria, value and click Enter. You can add multiple search criteria using . After the results are displayed, click on the existing criteria to edit it.
  6. Decide list view layout: Click the icon to limit the number of schedules listed and sort them.
  7. Bulk actions: Select the required schedules and click Actions to delete, enable, or disable schedules in bulk.
Info
Completed and disabled schedules will display their statuses under the Next Run column.  

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