Solutions for a problem can be added to problems as workarounds or resolution in ServiceDesk Plus MSP Cloud.
- Workarounds are quick fixes used by technicians until the actual solution is ready.
- Resolutions are permanent fixes to problems raised.
Go to the Problems module and select the respective customer from the filter in the header.
- Open the relevant problem.
- In the problem details page, go to Solution tab.
- Click Edit to log a workaround and resolution using resolution templates simultaneously.
- Click Add beside the Workarounds and Resolution sections to add solutions individually. You can use resolution templates to auto-fill details.