FAQs
General FAQs
1. Are there any IP addresses to be allowed or ports to be opened to send and receive emails with ServiceDesk Plus MSP Cloud? To enable mail fetching in the application, you would need to allow the following IP addresses through the firewall. List of ...
Admin Configurations
Users 1. I have purchased a 10-technician license. What is the maximum number of technicians that can be added? In ServiceDesk Plus MSP Cloud, you can add unlimited number of technicians. However, the number of simultaneous logins is controlled by ...
Request FAQs
General 1. How are 'Time Spent' and 'Time Elapsed' defined? Time Elapsed Time Elapsed refers to the total duration from when a request is created until it is resolved, excluding the duration when the request was on hold. Note: Time elapsed is based ...
Asset FAQs
Asset Management License Consumption and Asset States Will an asset be included in license consumption if it is moved to a disposed or expired state? No, Disposed or Expired assets do not consume license. How to create an asset state similar to ...
Change FAQs
1. When I submit a change request approval, and then manually edit the status of the change to "Approved" the change still appears on my "unapproved changes" widget on the home page. Am I missing something here? Changes that are approved in the CAB ...
AD Integration & Single Sign On Issues
1. Can we connect more than one ADFS to Service Desk Plus MSP Cloud? In SDP MSP Cloud only one Login URL can be configured for SAML Authentication which means only one AD FS Server URL can be used. If you have multiple domains, you can have the AD FS ...
Customer FAQs
1. How to add requesters under a customer? To add a requester under a customer, Go to Setup > Users & Permissions > Users. Select a customer from the drop-down in the header. Click New Requester. Enter the details in the form, select the site to ...
Active Directory Login Issues
This document provides you resolutions or workarounds for common error messages and issues you might encounter when configuring Active Directory (AD) authentication. Signature Validation Failed If you are using AD FS 2.0 as your identity provider, a ...
Popular Articles
Introduction
Solutions are a centralized repository to store and share articles with your users. Technicians and end-users can utilize solution articles to resolve repeated incidents. Solutions can be categorized across topics and contain a built-in approval ...
API Documentation
API Documentation The ServiceDesk Plus MSP Cloud API allows you to perform all the operations that you do with our web client. ServiceDesk Plus MSP Cloud API is built using REST principles which ensures predictable URLs that make writing applications ...
Customers - Overview
The Customers module lets you manage clients of the managed service provider (MSP). The MSP can maintain detailed records of all customers and their information, including associated solutions, advisory details, announcements, and more in the ...
Onboard Customers
You can add customers individually or import multiple customers at once in ServiceDesk Plus MSP Cloud. Role Required: SDAdmin The MSP may be handling IT services for numerous clients. Adding these clients to the application as customers helps in ...
View Customer Details
To view the customer's details, Go to the Customers module. In the customer list view, click the name of a customer to open the details page. The following tabs are available on the customer details page: Details: Provides comprehensive details on ...