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View Customer Details
To view the customer's details, Go to the Customers module. In the customer list view, click the name of a customer to open the details page. The following tabs are available on the customer details page: Details: Provides comprehensive details on ...
View Solution Details
Role Required: SDAdmin, Technicians with View Solutions permission Customer-restricted technicians can only view solutions that have been shared with the them or the technician group they belong to within the specific customer. For a requester to ...
View Maintenance Details
View the details of a maintenance request, such as generated requests/changes and schedule details from the maintenance details page. Role Required: Technicians with View maintenance permission. To view the details of a maintenance, Go to the ...
View Change Details
To view the details of a change, go to Changes and click any change to open the details page. The left pane of the change details page lists the various change stages with the current stage highlighted in dark orange (#ff8700). As the change moves ...
Request Details Page
The request details page provides all the specifics of a request, helping requesters and technicians easily find information about the request. To open the request details page, go to the Requests module and click the subject of a request. Request ...