Solution Configurations
Setting | Description |
Solution ID prefix* | Set a prefix string for the solution ID. The default prefix value is SOL. You can set up to 5 characters as the solution ID prefix. |
Starting Solution ID * | By default, solution ID starts from 1. You can reset the initial solution ID to a different value. |
Allow Solution Approver to approve their own solutions | Enable users with solution-approval permissions to approve their own solutions. |
Show only approved solutions in 'Suggested Solutions' list and 'Resolution' for technicians | Choose whether you want to auto-suggest only approved solutions to technicians while fetching solutions in Requests and Problems module. If this option is not selected, unapproved and solutions pending approval will also be auto-suggested. |
Do not show 'Suggested Solutions' on the New or Edit Request page | Avoid suggesting solutions to users based on keywords while raising requests. |
Do not allow requesters to add or edit comments for the solution. | Prevent requesters from adding or editing comments for solutions from the Self-Service Portal. |
Do not show the Solutions module to Requesters | Prevent requests from accessing the Solutions module in the Self-Service Portal. |
* mandatory fields
Rejected solutions will not be auto-suggested to users.
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