Maintenance Management
Configure settings related to the Maintenance module.
Role Required: SDAdmin, SDMaintenanceManager
Configurations
Go to Setup > Customization > Maintenance Management.
Settings | Description |
General Settings | |
Date Format* | Set the date format for the $current_date variable. This setting defines how the date appears in the maintenance subject. The default format is dd/MM/yyyy. |
Maintenance ID Settings | |
Request Maintenance | ID Prefix* - Set the ID prefix for request maintenance. You can set up to 5 characters. The default prefix is RQM. |
ID Starts From* - Set the starting number for request maintenance IDs. By default, the request maintenance ID starts from 1. | |
Change Maintenance | ID Prefix* - Set the ID prefix for change maintenance. You can set up to 5 characters. The default prefix is CHM. |
ID Starts From* - Set the starting number for change maintenance IDs. By default, the change maintenance ID starts from 1. | |
Note
The maintenance ID value cannot be less than the latest maintenance ID value.
The ID and prefix cannot be null.
The updated ID is applied when the next maintenance is created.
Related Articles
Maintenance Views
Technicians can view maintenance in List View, Template View, and Calendar View. You can change the view type from the top-right corner of the application in the Maintenance module. List View The maintenance list view is a compact, tabular view. It ...View Maintenance Details
View the details of a maintenance request, such as generated requests/changes and schedule details from the maintenance details page. Role Required: Technicians with View maintenance permission. To view the details of a maintenance, Go to the ...Create and Manage Maintenance
Schedule and manage recurring maintenance activities such as software patch updates, server memory upgrades, printer cartridge replacements, WiFi maintenance, or AC service. This ensures maintenance is planned in advance and performed regularly. ...Task Resource Management
ServiceDesk Plus Cloud's Resource Management allows you to plan, manage, check resource availability, and assign tasks to technicians. Resource managers monitor the availability, load, and utilization of technicians/project members and assign tasks. ...Enterprise Service Management Overview
ESM (Enterprise Service Management) allows you to set up streamlined service management across your organization. Use Case: An organization can use ESM to manage multiple service desks in one application, add users to various service desks, and ...