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Connections for Default Services
Setting Up Connections with Default Services The application provides default connections with many services, such as Zoho, Google, Hubspot, Trello, etc. To set up connections for default services: Go to Setup > Developer Space > Connections. Click ...
Business Rules Use Cases
Business Rules Pointers Incident and Service Request business rules are customer-specific and site-specific. Change business rules are neither customer-specific nor site-specific. However, you can apply change business rules for specific customers ...
Convert Requests to Incident or Service Requests
Technicians can convert incident requests to service requests in the following cases: An Incorrect request template was used while logging the request. The incident's resolution involves providing a service. The converted service request will contain ...
Customer Template
Customize the customer template to capture all the customer details required. Customer templates cannot be created or disabled but only edited. Role Required: SDAdmin By default, the following sections are available in the customer template. Template ...
Edit Requests
Role Required: Technicians with permission to edit requests Edit an Individual Request Go to Requests and choose the respective customer from the drop-down in the header. Open the request that you want to edit. Click Edit at the top of the page to ...