Conflict Detection Use Cases

Conflict Detection Use Cases

Conflict Detection  

Info
 The Conflict Detection setting is customer-specific.  

Use case 1: Schedule maintenance windows for specific change deployments  

Scenario:
Without disrupting peak business hours, Zylker wants to upgrade their communication channels in June every year. This upgrade will impact internet services and the corporate website.

Prerequisite:
  1. Create a change request for the upgrade.
  2. Create service categories under Setup > Template & Forms > Service Category.
Action
  1. Configure an yearly maintenance window with off-peak hours for changes affecting specific services.
  2. Create a maintenance window for Zylker, specifying the services affected by the upgrade.
  3. Define change criteria for the maintenance window, if any.
  4. Schedule the maintenance window. This maintenance window will apply to all Zylker's changes affecting the specified services.   
Sample Configuration:
Section
Fields and Values
Applicable for
Services
Affected Services
Internet Services, Corporate Website
Apply to
Release Schedule
Conditions
Without condition
Schedule Window
From and To: Specify your business' off-peak hours.
Frequency: Yearly ; Enable Advanced > Select June. You can choose a specific day of the month.
Ends: Never
 
Post Action:
  1. During the maintenance window, an alert will be displayed on all changes under that customer affecting the internet services and corporate website.
  2. If maintenance window criteria are configured, and the change you create matches those criteria, a conflict alert will be displayed while saving the form.
  3. To view the list of maintenance windows that conflict with a change schedule, go to the Planning stage > Schedule tab in the change details page.
  4. To reschedule the release/downtime within the maintenance time slot, use the Scheduler button on the change details page.

Use case 2: Freeze change creation on weekends for a specific site   

Scenario:
Restrict minor change deployments on weekends for specific sites of Zylker.

Prerequisite:
Make sure that all sites of the customer are added under Setup > Instance Configurations > Sites.

Action:
  1. Configure a freeze window to restrict change creation during that window for Zylker's specific sites.
  2. Create a freeze window.
  3. Define change criteria for the freeze window.
  4. Schedule the freeze window.
Sample Configuration:
Section
Fields and Values
Applicable for
Sites
Affected Sites
Select the appropriate sites.
Apply to
Change Creation
Apply Freeze Window
Based on conditions
Change Type is Minor
Schedule Window
From and To: Specify the freeze period.
Frequency: Weekly; Enable Advanced.
Run every: 1 Week, Sat and Sun.
Ends: Never
 
Post Action:
  1. If a change you create matches the freeze window criteria, a conflict alert will be displayed while saving the form.
  2. To create a new change during a freeze window, users can contact the Zylker's Change Manager.  

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