Configure Common Outgoing Email for Multiple Customers

This feature is not available by default. To enable it, contact support or pre-sales team.

Configure a common outgoing email address for multiple customers. This common email address is independent of the individual customer's Support Email address.

You can use this shared address to send standard emails across customers, such as OTP, password reset, account verification, and user invitation emails. This approach improves email deliverability and reduces incorrect spam classification and other related issues.

To configure,

Go to Customers.
Select the checkbox next to the required customers and click Configure Outgoing Email in the toolbar. You can select a maximum of five customers at a time.
In the Configure Outgoing Email pop-up, select the required email address from the Outgoing Email Address drop-down and click Save.

Email addresses added and authenticated under Setup > Mail Server Settings > Mail Addresses will be available for selection.

If native mailbox is not configured, the Outgoing Email Address field appears as a text box where you can enter any valid, authenticated email address.