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Close Requests
Requesters and technicians can close requests that have been addressed and resolved. Role Required: Technicians with Close Request permission; Requesters Closing a Request as a Requester A requester can close a resolved request by opening it and ...
Review
During the review stage, the change management team evaluates the entire change process from Submission to Release. They document a report detailing the change process and assess if the objectives of each stage were achieved. They also document ...
Close
In the final stage, the change request is closed after assigning it an appropriate closure code which indicates whether the change was approved, rejected, or closed halfway. Learn more about closure code. The following tabs are displayed: Details: ...
Change the Status of Requests
The status of a request shows its current condition (i.e., in progress, completed, etc.) and allows you to monitor its progress toward resolution. Role Required: SDAdmin, Technicians with Edit access to Requests The default request statuses are as ...
View Solution Details
Role Required: SDAdmin, Technicians with View Solutions permission Customer-restricted technicians can only view solutions that have been shared with the them or the technician group they belong to within the specific customer. For a requester to ...